Care Team & Service
Pacific Coast Hospice provides patients, family members and caregivers with a dedicated line to answer questions about hospice and palliative care services, requests for a hospice evaluation or to admit a loved one with a referral.
You may request restrictions on certain uses and disclosures of your health information. You have the right to request a limit on our disclosure of your health information to someone who is involved in your care or the payment of your care. If you wish to make a request for restrictions, please contact the Pacific Coast Hospice Privacy Officer by calling our office.
You have the right to inspect and copy your health information, including billing records. If your health information is maintained electronically, you have a right to request your health information in a readable electronic format. A request to inspect and copy records containing your health information may be made to the Privacy Official at (480) 637-4100 or by fax at (480) 637-4101.
Your Hospice nurse is generally available from 8:00 am to 5:00 pm, Monday through Friday (office hours). For routine matters such as ordering equipment, medication refills, changes in home health aide service and for questions about scheduled staff visits, please contact your Hospice nurse at (480) 637-4100. If you cannot reach your Hospice nurse, or have an urgent request, please call (480) 637-4100.
As a hospice patient you always retain the right to revoke your hospice benefit, such as when you decide you would like to seek aggressive treatment. Once you revoke your benefit your Medicare coverage reverts to normal. It is important to notify Pacific Coast Hospice of your decision immediately by calling us and filing a signed statement of Revocation.
If you wish to transfer to another Hospice agency, please notify Pacific Coast Hospice. This will help to ensure a smooth transition, continuity of care, and no lapse in billing. The receiving hospice agency will ask you to sign a Transfer Statement with a new hospice election date. After you complete the Transfer Statement, please have them fax a copy to our office for final processing.
A grievance is an expression of dissatisfaction with any aspect of the operations, activities, or behavior of a provider, regardless of whether remedial action is requested. You must file the grievance either verbally or in writing no later than 60 days after the triggering event or incident precipitating the grievance. Pacific Coast Hospice has procedures for timely resolution of both standard and expedited grievances. Please call our office at (480) 637-4100 and ask to speak with the Executive Director.
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