A grievance is an expression of dissatisfaction with any aspect of the operations, activities, or behavior of a provider, regardless of whether remedial action is requested. You must file the grievance either verbally or in writing no later than 60 days after the triggering event or incident precipitating the grievance.
Examples of grievance include:
- Problems getting an appointment, or having to wait a long time for an appointment
- Disrespectful or rude behavior by doctors, nurses or other hospice staff
- Quality of care concerns (complaints about the quality of care received on hospice or in other provider settings)
Pacific Coast Hospice has procedures for timely resolution of both standard and expedited grievances. Please call our office at (480) 637-4100 and ask to speak with the Executive Director. If you prefer, you may also contact our Compliance Hotline, click here to learn more.